VCA Canada MacKay Animal Hospital at 421 Dundas Street East in Whitby, Ontario

Reviews about VCA Canada MacKay Animal Hospital

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  Used to be a 5 star vet, now they're worth less than one star. Our old vet was fantastic with our cat, she did all of his appointments from kitten to over a year, and we all loved him (myself, boyfriend, and the cat). Our cat used to purr so loudly with her that she had to turn on the tap in order to hear his heartbeat. Took him in for his annual exam and rabies vaccination, and the entire visit was one frustration after another. I got the reminder phone call the day before, where I was told I HAD to bring in a fecal sample, but not to worry, it was part of the annual exam. I was also told my appointment was for two and a half hours earlier than I'd scheduled it, which wasn't a huge deal, I wasn't busy all day. We got to the appointment, and were surprised to see a new vet we hadn't seen before, with no explanation as to why we weren't seeing our usual vet. She then proceeded to weigh our cat in at 7.2kg (15.86lbs), despite my having weighed him only a couple weeks earlier at 9lbs. She then tried to convince us to stop free-feeding him, despite being told several times that we have a second cat who is significantly smaller, so scheduled feeding wouldn't work well anyway, as they have to eat different amounts, and both graze regardless. They often don't even finish all the food I put out, and I do measure and track how much I leave out anyway. I was told to consider diet food, the cat doesn't even LOOK overweight, he's no where near heavy enough to consider special food. Then she tried to convince us to buy a synthetic pheromone spray, because after three days our cat hadn't accepted the new cat. (It usually takes around a week for cats to warm up to each other). We were then told we should be treating our INDOOR cats for fleas, despite both of them having already been treated, and when we mentioned that, were told to treat them once a month during all the warm months of the year. The exam took twice as long as usual because she wasn't good with the cat, she was handling him rather roughly, and he kept trying to leap off the table. When she offered him a treat, it was one that I recognised as a dog treat (the old vet accidentally reached in the wrong jar at the last appointment and we joked about it). The jar of cat treats wasn't even out. We finally went to check out and discovered our total was $75 more than expected. All the prices had been raised, AND we were charged for the fecal sample that I was told was part of the annual exam. We were mislead about charges, pressured to buy things we didn't need, shamed for our cat's weight, and left feeling very angry, with no money left for the week, and a very angry cat.
  by Kaitlyn Davidson

  November 14, 2017

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